Privacy policy

At NorthwestMeds, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit www.northwestmeds.co.uk, contact us, use our services, or communicate with us about medicines and healthcare-related inquiries.

We aim to handle personal information responsibly and in accordance with applicable UK data protection laws.

1. Information we may collect

We only aim to collect information that is reasonably necessary for the relevant service or purpose. Depending on how you use our website and services, we may collect information including:

• Your name and contact details
• Email address and telephone number
• Delivery or billing address
• Information submitted through website contact or enquiry forms
• Order and transaction information
• Prescription or consultation-related information where applicable
• Health or medical information that you voluntarily provide when seeking a healthcare service
• Communications sent to us through email, telephone, WhatsApp or other available channels
• Technical information such as IP address, browser type, device information and website activity
• Cookie and analytics information where applicable

2. How we use your personal information

We will not use your information for purposes that are incompatible with the reason it was originally collected unless permitted by law. We may use personal information to:

• Respond to your inquiries
• Process and manage orders
• Provide pharmacy, consultation, or medicine-related services where applicable
• Review information necessary for the safe provision of healthcare services
• Arrange delivery of orders
• Communicate with you about your inquiry, order, or service
• Maintain appropriate business and transaction records
• Improve the performance, security, and usability of our website
• Prevent fraud, misuse, and security incidents
• Meet applicable legal, regulatory, and professional obligations
• Send marketing communications where we have an appropriate lawful basis to do so

3. Health and medical information

Information about your health is particularly sensitive and may receive additional protection under UK data protection law.

Where health or medical information is required in connection with a pharmacy, prescribing, consultation, or other healthcare-related service, we will only process such information where there is an appropriate legal basis and condition for doing so.

Access to health-related information should be limited to authorized persons and service providers who require it for legitimate healthcare, operational, regulatory, or legal purposes.

4. Our lawful bases for processing

The lawful basis may vary depending on the type of information and the purpose for which it is used. Depending on the circumstances, we may process your information because:

• It is necessary to provide a service or fulfil a contract with you
• We are required to comply with a legal or regulatory obligation
• We have a legitimate business interest that does not override your privacy rights
• You have provided your consent
• Processing is necessary for an appropriate healthcare-related purpose where applicable

5. How we may share information

Third parties should only receive the information necessary for the service they provide and are expected to handle personal information appropriately. We do not sell your personal information.

Where reasonably necessary, information may be shared with trusted organizations or professionals involved in providing our services, such as:

• Pharmacists, clinicians, or authorized healthcare professionals
• Delivery and courier providers
• Payment service providers
• Website hosting and technical service providers
• Analytics and website-performance providers
• Professional advisers
• Regulatory, law-enforcement, or government authorities where legally required

6. WhatsApp and other communication platforms

If you choose to contact NorthwestMeds through WhatsApp or another third-party communication platform, information you provide may also be processed by the provider of that platform under its own privacy terms.

Please avoid sending unnecessary sensitive personal or medical information through communication channels unless it is required for the service you are requesting.

7. Cookies and website analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance and support analytics.

Some cookies may be necessary for website functionality, while others may require your consent.

Where required, you can manage your cookie preferences through our cookie consent tool or your browser settings.

For further details, please refer to our Cookie Policy where available.

8. How we protect your information

However, no internet-based system can guarantee absolute security. Users should also take reasonable precautions when sharing information online. We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Accidental loss
• Improper disclosure
• Alteration
• Misuse
• Destruction

9. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory, clinical, accounting, or operational requirements.

Different types of information may have different retention periods.

When information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

10. International data transfers

Some technology or service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we aim to ensure that appropriate safeguards are used where required under applicable UK data protection law.

11. Your data protection rights

Some rights are subject to legal limitations and may not apply in every situation. To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests. Depending on the circumstances and the lawful basis used for processing, you may have rights, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing
• Object to certain types of processing
• Request transfer of your information where applicable
• Withdraw consent where processing is based on consent
• Raise concerns about how your information is being handled

12. Marketing communications

Where permitted, we may send information about relevant products, services or updates.

You can ask us to stop sending direct marketing communications at any time by using the unsubscribe method provided in the communication or by contacting us directly.

Stopping marketing communications will not prevent us from sending essential messages relating to an existing order, enquiry or service.

13. Third-party websites

Our website may contain links to third-party websites.

NorthwestMeds is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Children's privacy

Our website and services are not intended to encourage children to provide personal information independently where a healthcare or medicine service requires adult involvement, consent, or professional assessment.

Where information relating to a child is processed, appropriate safeguards should be applied in accordance with applicable legal and professional requirements.

15. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices, or legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage users to review this page periodically.

16. Contact us about your privacy

If you have questions about this Privacy Policy, wish to exercise a data protection right or have concerns about how your personal information is handled, please contact:

NorthwestMeds

Website: www.northwestmeds.co.uk

WhatsApp: +447438135064

Telegram: https://t.me/BenzoAddy